Appendix A: Performance and Monitoring

Strategy Priority

Proposed Metrics

Indicators

Source

Digital infrastructure Growth

Digital connectivity

% of gigabit broadband enabled dwellings.

ThinkBroadband / BDUK's Open Market Review (ORM)

Mobile connectivity

4G coverage from at least one operator or 5G coverage from at least one operator

Connected nations, Ofcom

Business Innovation Grant

No. of SMEs being awarded the grant

Application process

Smart Places Initiative

No. of funded initiatives launching

Application process

Digital inclusion and accessibility

Number of digital literacy programs conducted and participation rates in these programs

Increase in digital literacy rates and reduction in the digital divide

Programme attendance records, surveys on digital literacy, demographic studies.

Targeted outreach of digital inclusion support

Monitor the number of individuals participating in digital literacy programmes from targeted areas

Number of individuals in disadvantaged areas gaining internet access

Community Feedback and Satisfaction Surveys

Investment in volunteer development

Volunteer involvement and engagement.

Increase in volunteers who continue to participate over a specific period (e.g., annually)

Volunteer participation survey data.

Affordable and reliable internet access for all demographics, particularly underserved communities.

Percentage of households with internet access

Geographic distribution of internet access

National telecommunications, eg Think Broadband reports

Number of public Wi-Fi hotspots available per capita.

Affordability index comparing internet costs to average income

BDUK data on connectivity

Equipment and connectivity grants

Access to equipment and connectivity

Number of grants distributed to low-income individuals/families

Survey results collected from grant recipients before and after receiving the grants.

Impact on digital engagement

Increase in internet usage rates among grant recipients, measured through surveys

Access to affordable devices like computers and tablets for low-income individuals and families.

Number of subsidised device programmes available.

Increase in device ownership among low-income households

Programme evaluations and participant feedback surveys.

Average cost of devices compared to household income

Engage diverse communities in the development and implementation of digital inclusion initiatives.

Completion rates of feedback surveys regarding digital services.

Diversity of participants in engagement activities

Surveys conducted with local organisations

Corporate Social Responsibility (CSR)

Percentage of employees participating in volunteer activities.

Number of donations of digital devices

Number of employees engaged in community service events compared to total employees.

Count of devices collected and distributed over a specific period

Records or survey results post-volunteering events.

Donation logs and reports from partnered local organisations or charities.

Cyber Essentials certification

Number of businesses and charities certified

The total count of organisations that have successfully obtained Cyber Essentials certification in a given timeframe (e.g., quarterly or annually).

Data from the organisation completing the Cyber Essentials certification process

Investment in Gloucestershire by companies with strong digital cultures

Number of inward investments

Value of investment (£)

Office for National Statistics 

Number of digital sector jobs created

Employment growth in digital roles linked to incoming companies

Digital Sector Economic Estimates – GOV.UK

Number of companies relocating or expanding in Gloucestershire

Firms with digital maturity choosing Gloucestershire for expansion or relocation

GCC Economy & Strategic Planning team

Cyber Essentials

Participation in Smart Places Grant or Digital Innovation Grant

Uptake of council-led funding schemes by digitally mature companies

GCC Digital Team