Appendix 2 - Legal context

This policy is based on the following legislation:

• The Local Authority Social Services and National Health Complaints (England) Regulations 2009 as amended.

Other legislation relevant to this policy includes but is not limited to:

• GDPR as enacted in The  Data Protection Act 2018
• The Equality Act 2010  
• The Human Rights Act 1998
• The Mental Capacity Act 2005 (MCA) 
• The Mental Capacity (Amendment) Act 2019

Regulations which apply to health and social care services in England regulated by the  Care Quality Commission (CQC). Please see section 8.

• The Health and Social Care Act 2008 (Regulated Activities) Regulations 2014 in particular Regulations 16 (receiving and acting on complaints) and 20 (duty of candour)