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How to make a complaint

In this section

  1. 1
    Introduction
  2. 2
    Providing information and supporting involvement
  3. 3
    Who can make a complaint
  4. 4
    How to make a complaint
  5. 5
    What the Council does when it receives a complaint
  6. 6
    What to do if concerned about the progress or final outcome of a complaint
  7. 7
    When the council will not / may not act on a complaint
  1. 8
    The Care Quality Commission (CQC) and complaints about regulated providers
  2. 9
    Complaints records and the annual report
  3. 10
    Implementing, monitoring and reviewing policy
  4. 11
    Appendix 1 - Definitions
  5. 12
    Appendix 2 - Legal context
  6. 13
    Policy Details

Complaints may be made:

  • electronically using our online complaints form or by email
  • in writing
  • verbally 

We will make a written record of verbal complaints and (unless the complaint was made anonymously) provide a copy to the complainant. 

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