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Introduction

In this section

  1. 1
    Introduction
  2. 2
    Providing information and supporting involvement
  3. 3
    Who can make a complaint
  4. 4
    How to make a complaint
  5. 5
    What the Council does when it receives a complaint
  6. 6
    What to do if concerned about the progress or final outcome of a complaint
  7. 7
    When the council will not / may not act on a complaint
  1. 8
    The Care Quality Commission (CQC) and complaints about regulated providers
  2. 9
    Complaints records and the annual report
  3. 10
    Implementing, monitoring and reviewing policy
  4. 11
    Appendix 1 - Definitions
  5. 12
    Appendix 2 - Legal context
  6. 13
    Policy Details

Gloucestershire County Council (we / the council) welcomes compliments and complaints about its Adult Social Care service. These help us to improve our services.

Download a copy of the policy here: Complaints-Policy-2021.pdf

We encourage anyone dissatisfied with Adult Social Care to:

  • raise their concerns with the staff member they have been dealing with, or
  • ask to speak to their manager instead

We will try to resolve concerns quickly and informally if we can or explain why this is not possible.  If it is not possible, or if preferred, people may make a complaint.

This policy explains how to make a complaint about Adult Social Care and how the council will respond.

Last reviewed:
Next Providing information and supporting involvement