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What to do if concerned about the progress or final outcome of a complaint

In this section

  1. 1
    Introduction
  2. 2
    Providing information and supporting involvement
  3. 3
    Who can make a complaint
  4. 4
    How to make a complaint
  5. 5
    What the Council does when it receives a complaint
  6. 6
    What to do if concerned about the progress or final outcome of a complaint
  7. 7
    When the council will not / may not act on a complaint
  1. 8
    The Care Quality Commission (CQC) and complaints about regulated providers
  2. 9
    Complaints records and the annual report
  3. 10
    Implementing, monitoring and reviewing policy
  4. 11
    Appendix 1 - Definitions
  5. 12
    Appendix 2 - Legal context
  6. 13
    Policy Details

We encourage anyone who is concerned about the progress or final outcome of their complaint to discuss their concerns with the Complaints Manager.

Anyone who has been through all stages of our complaints process and is not satisfied with the final outcome has the right to ask the Local Government and Social Care Ombudsman to review their complaint.   

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