5. Mandatory Procedures
5.1 All staff should be checked with the vetting and barring scheme of the independent Safeguarding Authority to ensure that there is no reason why they should not work with vulnerable adults.
5.2 Staff undertaking personal care and the more complex clinical tasks should always act in accordance with the policy.
5.3 Staff must have received training before undertaking any of the tasks detailed in the care plan.
5.4 People must give written consent before any of the detailed tasks in the care plan are undertaken since they may include very intimate, personal tasks. Staff must at all times explain what they are doing to ensure consent is ‘informed’ and wherever possible verbal or non-verbal consent should be obtained each time the procedure is carried out. Where a person may lack capacity in relation to a particular procedure the decision-maker should carry out an assessment of mental capacity & make a best interests decision. See: Mental Capacity Act (MCA) Policy | Gloucestershire County Council
5.5 If a service user refuses the intervention of a care worker, this must be recorded on the service user’s file and the matter brought to the attention of the line manager since it may be necessary to change the support plan. Discussions need to take place with the service user as to the reasons for their decision and the possible consequences of the failure to meet this identified need. All involved professionals must be informed of the situation. If the situation remains unresolved, a senior manager may use their discretion to consult Legal Services to see if this constitutes a refusal of service.
5.6 This policy must be read in conjunction with the medication policy appropriate to the service: Medication Policies
