Adult Social Care Survey
What is the Adult Social Care Survey?
The Adult Social Care Survey is a national survey carried out annually under the guidance of the Department of Health and Social Care, and NHS England. It gives people who use adult social care services the chance to share their views on the support they receive and the impact it has on their lives. You can find out more about the survey on the Government website.
Why does it matter?
The survey is essential for improving services. It helps Gloucestershire County Council, the Department of Health and Social Care, and the Government understand what works well and where changes are needed. This ensures services support independence, meet individual needs, and are available when people need them most.
Who takes part?
Each year, a random sample of adults receiving long-term care are invited to participate. In Gloucestershire, around 1,439 people have been selected for the 2025-26 survey, which will be posted out w/c 19 January and returned by 6 March. All responses are confidential, and individuals will not be identified.
Not been selected but want to provide feedback?
By selecting participants at random, the feedback from this survey provides an unbiased picture of overall experiences, helping councils and the Government make decisions based on accurate, balanced data. If you haven’t been selected for the survey, you can still share your views about Adult Social Care services in Gloucestershire with us using our Comments, Compliments and Complaints form.
Are the results published?
Each year, a full report and key findings from the survey are published on the Inform Gloucestershire website. They include how Gloucestershire’s results compare nationally.
Need help completing the survey?
If you have received the survey and have any questions about completing it, please contact our Adult Social Care Helpdesk who will be happy to help:
• Call: 01452 426 868
• Email: socialcare.enq@gloucestershire.gov.uk
You can also refer to our frequently asked questions for guidance, which are published below.
Frequently asked questions
Find answers to common queries quickly and easily. For your convenience, this information is also available as a downloadable PDF.
The council is legally required to carry out a survey of adult care service users every year.
You have been sent the survey because you receive, or have received, care and support services that are paid for (at least in part) by Gloucestershire County Council. You have been selected at random with many other adult care service users in Gloucestershire.
We want to improve and develop our services, which is why we are keen to get your views on the services you receive. In particular, we want to hear about how services have affected the quality of your life.
The council is legally required to carry out a survey of adult care service users every year.
You have been sent the survey because you receive, or have received, care and support services that are paid for (at least in part) by Gloucestershire County Council. You have been selected at random with many other adult care service users in Gloucestershire.
We want to improve and develop our services, which is why we are keen to get your views on the services you receive. In particular, we want to hear about how services have affected the quality of your life.
If you choose not to complete the survey, this will not affect the services you receive. The survey will only take about 20 minutes to complete. We want to improve and develop our services, which is why we are keen to get your views on the services you receive.
If you choose not to complete the survey, this will not affect the services you receive. The survey will only take about 20 minutes to complete. We want to improve and develop our services, which is why we are keen to get your views on the services you receive.
You will have received a copy of the General Data Protection Statement (GDPR) with the survey. This explains how we handle the data that you provide. All responses are confidential, and individuals will not be identified.
You will have received a copy of the General Data Protection Statement (GDPR) with the survey. This explains how we handle the data that you provide. All responses are confidential, and individuals will not be identified.
Please accept our apologies. We do our best to ensure this does not happen. On the day that the surveys are posted out, we check our database for any notifications of people who have died since the surveys were sent to the printers and remove these from our distribution list.
Please accept our apologies. We do our best to ensure this does not happen. On the day that the surveys are posted out, we check our database for any notifications of people who have died since the surveys were sent to the printers and remove these from our distribution list.
Thanks for letting us know. You do not need to complete the form on their behalf.
Thanks for letting us know. You do not need to complete the form on their behalf.
The survey is also available in large print, easy read, and easy read large print format. We can send you a replacement form if you would like one.
The survey is also available in large print, easy read, and easy read large print format. We can send you a replacement form if you would like one.
The survey is available in the following languages. We can send you a copy in your preferred language:
- Arabic
- Bengali
- French
- Greek
- Gujarati
- Hindi
- Italian
- Mandarin
- Polish
- Portuguese
- Punjabi
- Somali
- Spanish
- Tamil
- Turkish
- Urdu
- Vietnamese
The survey is available in the following languages. We can send you a copy in your preferred language:
- Arabic
- Bengali
- French
- Greek
- Gujarati
- Hindi
- Italian
- Mandarin
- Polish
- Portuguese
- Punjabi
- Somali
- Spanish
- Tamil
- Turkish
- Urdu
- Vietnamese
Yes, we can send you a replacement form.
Yes, we can send you a replacement form.
Yes, you can ask someone such as a friend and or family member to help you. Remember that it is your views and experiences that are important to us, rather than the person who helps you. Staff directly involved in providing you with services or support should not help you to complete the form.
Yes, you can ask someone such as a friend and or family member to help you. Remember that it is your views and experiences that are important to us, rather than the person who helps you. Staff directly involved in providing you with services or support should not help you to complete the form.
Yes, the council can help you complete the form, but only in specific circumstances. If you are unable to find appropriate support from family or friends to complete the survey, we can offer a telephone interview instead.
Yes, the council can help you complete the form, but only in specific circumstances. If you are unable to find appropriate support from family or friends to complete the survey, we can offer a telephone interview instead.
Please return as soon as you can and by Friday 6 March 2026 at the latest.
Please return as soon as you can and by Friday 6 March 2026 at the latest.
You should return the form in the pre-paid envelope provided. You don’t need to put a stamp on the envelope.
You should return the form in the pre-paid envelope provided. You don’t need to put a stamp on the envelope.
If you do not return the survey form, you may be sent reminder letters. If you do not wish to receive reminders, please return the uncompleted questionnaire in the envelope provided, or let our Adult Social Care Helpdesk know.
If you do not return the survey form, you may be sent reminder letters. If you do not wish to receive reminders, please return the uncompleted questionnaire in the envelope provided, or let our Adult Social Care Helpdesk know.
The reference number/code is a random number assigned to a respondent which is used to track whether the survey has been returned. This helps to ensure that we don’t send reminders or another copy. We also use it to link answers to some demographic details, such as age group. It is not used to identify you or your answers.
However, if you indicate that your health or safety is at risk in response to any of the questions or that you are experiencing a serious issue with the support or services we provide, someone (but not your care and support worker) will contact you initially to talk about it. These are the only circumstances under which this code will be used to identify you.
See also the question on “Who will see my answers?”
The reference number/code is a random number assigned to a respondent which is used to track whether the survey has been returned. This helps to ensure that we don’t send reminders or another copy. We also use it to link answers to some demographic details, such as age group. It is not used to identify you or your answers.
However, if you indicate that your health or safety is at risk in response to any of the questions or that you are experiencing a serious issue with the support or services we provide, someone (but not your care and support worker) will contact you initially to talk about it. These are the only circumstances under which this code will be used to identify you.
See also the question on “Who will see my answers?”
Your answers will be treated as strictly confidential. They will not be shared with your social worker, care manager, care and support worker, or anyone providing services. You will not be identified, and your answers will not affect the services you receive. We will remove any personal details before sharing the information with NHS England.
The reference number/code on the survey is used to track whether the survey has been returned. This helps to ensure that we don’t send reminders or another copy. However, if you indicate that your health or safety is at risk in response to any of the questions or that you are experiencing a serious issue with the support or services we provide, someone (but not your care and support worker) will contact you initially to talk about it. These are the only circumstances under which this code will be used to identify you.
Your answers will be treated as strictly confidential. They will not be shared with your social worker, care manager, care and support worker, or anyone providing services. You will not be identified, and your answers will not affect the services you receive. We will remove any personal details before sharing the information with NHS England.
The reference number/code on the survey is used to track whether the survey has been returned. This helps to ensure that we don’t send reminders or another copy. However, if you indicate that your health or safety is at risk in response to any of the questions or that you are experiencing a serious issue with the support or services we provide, someone (but not your care and support worker) will contact you initially to talk about it. These are the only circumstances under which this code will be used to identify you.
The results will be used by Gloucestershire County Council, the Department of Health and Social Care and NHS England to help assess and improve services. You will not be personally identified. A report and key findings will be published on the Inform Gloucestershire website.
The results will be used by Gloucestershire County Council, the Department of Health and Social Care and NHS England to help assess and improve services. You will not be personally identified. A report and key findings will be published on the Inform Gloucestershire website.
If you haven’t been selected for the survey, you can still share your views about Adult Social Care services in Gloucestershire with us using our Comments, Compliments and Complaints form.
If you haven’t been selected for the survey, you can still share your views about Adult Social Care services in Gloucestershire with us using our Comments, Compliments and Complaints form.
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