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Contact children and family services

I am a professional and want to submit a request for a service in relation to a child or young person I am working with

Complete a MARF online

I am a professional or a member of the public and have concerns that a child is at risk of immediate harm

For immediate danger always call the police on 999
  • Children and Families Front Door Service: 01452 42 65 65 (Select Option 3)             

I am a member of the public (including family or carers), requesting advice or support about a child’s wellbeing

Our dedicated advice line is available Monday to Friday, 8:30am – 3:30pm, and offers support with: 

  • Understanding thresholds for Early Help and Social Care
  • Talking through concerns to determine if a MARF is needed
  • Guidance on completing the MARFs
  • Advice on supporting families under MyPlans including signposting to services and support and advice on best approaches to addressing concerns

This line replaces the Community Social Worker, ECHO, and FIS advice lines which are now closed.

Professionals have a single point of contact for advice in relation to children and young people who are not currently receiving a service from Social Care.

Visit the lead practitioner support page

Our dedicated advice line is available Monday to Friday, 8:30am – 3:30pm, and offers support with: 

  • Understanding thresholds for Early Help and Social Care
  • Talking through concerns to determine if a MARF is needed
  • Guidance on completing the MARFs
  • Advice on supporting families under MyPlans including signposting to services and support and advice on best approaches to addressing concerns

This line replaces the Community Social Worker, ECHO, and FIS advice lines which are now closed.

Professionals have a single point of contact for advice in relation to children and young people who are not currently receiving a service from Social Care.

Visit the lead practitioner support page

Outside of office hours you can contact the Children and Families Services Emergency Duty Team:

  •  Professional line: 01452 614194
  • Public line: 01452 614758

Please remember that this number is only for situations that cannot safely wait until the next working day.

Outside of office hours you can contact the Children and Families Services Emergency Duty Team:

  •  Professional line: 01452 614194
  • Public line: 01452 614758

Please remember that this number is only for situations that cannot safely wait until the next working day.

If you have been hurt by anybody, or an adult or another young person has done something that makes you feel upset or scared, it is important that you tell somebody so that you can get the support and protection you need.

Everybody who works or volunteers with children and young people has a responsibility to protect them from harm. Tell an adult you trust. This could be someone at your school, youth club, doctor’s surgery or any other place you attend. Tell them about what is happening and what you are worried about, and they should know how to get you the support and protection you need.

  • You can, call Children and Families Front Door Service on 01452 426565 (Monday to Friday 9am to 5pm).
  • If you need to speak to a social worker outside these hours because you are worried about yours, or someone else’s safety, then you can call our Emergency Duty Team (EDT) on 01452 614758 to speak to a social worker.

You don't need to give your name if you don't want to.

Or you can speak to someone at Childline on 0800 1111. Calls are free and confidential. You can also contact someone through the Childline website.

If you have been hurt by anybody, or an adult or another young person has done something that makes you feel upset or scared, it is important that you tell somebody so that you can get the support and protection you need.

Everybody who works or volunteers with children and young people has a responsibility to protect them from harm. Tell an adult you trust. This could be someone at your school, youth club, doctor’s surgery or any other place you attend. Tell them about what is happening and what you are worried about, and they should know how to get you the support and protection you need.

  • You can, call Children and Families Front Door Service on 01452 426565 (Monday to Friday 9am to 5pm).
  • If you need to speak to a social worker outside these hours because you are worried about yours, or someone else’s safety, then you can call our Emergency Duty Team (EDT) on 01452 614758 to speak to a social worker.

You don't need to give your name if you don't want to.

Or you can speak to someone at Childline on 0800 1111. Calls are free and confidential. You can also contact someone through the Childline website.

It's never too late to report abuse you experienced. Some people do not want to, some people may want to report their abuse to stop the offender abusing other children and for some, they find that reporting their abuse brings a sense of closure in their recovery journey.

We know it is important that people do what is right for them. It is important to remember that it is never the survivor’s fault and they are not responsible for the actions of others. The perpetrator of the abuse is responsible for their actions.

If you do decide to, you can speak to the police about what happened to you. You can report abuse to the police no matter how long ago it happened. You can start by calling 101 and briefly explaining what you're calling about. They'll make sure you're put through to the right team who can support you.

Crimes can also be reported via Gloucestershire Constabulary website.

It's never too late to report abuse you experienced. Some people do not want to, some people may want to report their abuse to stop the offender abusing other children and for some, they find that reporting their abuse brings a sense of closure in their recovery journey.

We know it is important that people do what is right for them. It is important to remember that it is never the survivor’s fault and they are not responsible for the actions of others. The perpetrator of the abuse is responsible for their actions.

If you do decide to, you can speak to the police about what happened to you. You can report abuse to the police no matter how long ago it happened. You can start by calling 101 and briefly explaining what you're calling about. They'll make sure you're put through to the right team who can support you.

Crimes can also be reported via Gloucestershire Constabulary website.

All calls may be recorded for training, quality and service delivery purposes.

Multi-agency Safeguarding Hub (MASH)