Our 'Make the Difference' model

Our Vision: Make the difference that matters

“We make a difference by enabling people to help themselves and each other—doing our best to help people build resilience, thrive, and live a good life.”

Our Approach: The ‘Make the difference’ model

Our ‘Make the Difference’ model of adult social care practice in Gloucestershire has had a profound impact on the delivery and effectiveness of services, transforming lives by focusing on what people can do, not just what they need.

Strengths-based support

We focus on people’s strengths and what they can do.  We will look to work with Occupational Therapists to also support regaining independence using a range of solutions such as;

• Minor home adaptations
• Community loaned equipment
• Disabled Facilities Grants
• Social connections to reduce loneliness

The three conversations model

We use the three conversations model to understand what a good life looks like for each person:

Conversation 1: Contact and prevention is an initial chat with you to find out more about your situation. We want to understand what’s happened or changed for you, what’s working well for you and what you would like to achieve. Together we will explore what support is around you. We will help to find solutions that are right for you in your community and with your network of support. 

Conversation 2: Short term crisis intervention. If a crisis happens, we can work closely with you to regain control of your life. Together we will look at what has happened to trigger the crisis and what needs to change. Then we will explore what support is available to you to help and make a plan. We can be there to see the plan through with you. 

Conversation 3: Care Act strengths and needs assessment. This is where we explore longer-term support services that you might need. As part of this conversation, we will find out if you are eligible for support from Adult Social Care.  

Tiered support system

We offer the right support at the right time:

• Tier 1: Everyday support for everyone
• Tier 2: Short-term help during a crisis
• Tier 3: Intensive, tailored support for those who need it most

Smarter and more timely assessments

We’ve improved how we assess and review care:

• Regular staff training
• Practice audits
• Ongoing supervision
• Use of digital solutions to speed up admin tasks

This means better outcomes for people and smarter use of resources.

Stronger communities

We believe in community-based solutions. By connecting people with local groups and encouraging active citizenship, we help individuals thrive where they live.