Essential support, guidance and connections
The impact of the Adults Helpdesk and Your Circle Website has had noticeable impacts across the year.
How we're making the difference that matters:
Adult Social Care Helpdesk
- Accessibility: The helpdesk provides a direct line of communication for individuals needing assistance, ensuring that help is readily available.
- Personalised Support: It offers tailored advice and guidance based on individual needs, helping people navigate the complexities of adult social care.
- Emergency Assistance: The helpdesk is equipped to handle urgent social care emergencies, providing critical support 8am – 5pm or via the Emergency Duty Team outside of these hours
Your Circle Website
- Comprehensive Resource: Your Circle serves as a directory for care and support services in Gloucestershire, helping people find the information they need to stay independent and well, as well as providing choices in terms of next steps when more help and support is needed.
- Community Engagement: It connects people with local activities and services, fostering a sense of community and support.
- Ease of Use: The website is designed to be user-friendly, making it easy for individuals to find relevant services and support.
Together, these resources enhance the quality of life for adults in Gloucestershire by providing essential information, support, and connections within the community.
What people say
"I would like to thank Emily*, call handler on the adult social care helpline for her help and support last week and today…I would like to say that Emily* was highly professional, courteous, and empathic with me on both the occasions I have spoken to her…Having worked in offices and run offices during my career I know how stressful being a call handler can be and felt I must commend Emily* for her understanding. Please pass on my appreciation to Emily* for her help."
"The [caller] stated how grateful she was for the call. She stated that Sally* was like fresh air, seemed like Sally* understood and cared, that Sally* was compassionate, that it felt like to took bricks off her shoulders."
*anonymised
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