Section eight - final payments and sign-off

8.1 - The following documents (where appropriate) must be submitted before final payment can be made:

✅ Contractor’s invoices 
✅ Completed customer satisfaction certificate*
✅ Agent completion certificate 
✅ Agent fee invoices 
✅ All warranties and guarantees relating to works carried out. Digital copies are sufficient. 
✅ All certificates including electrical, gas safety, FENSA etc. 
✅ Building regulations compliance confirmation
✅ Invoices/receipts for all ancillary services. 
✅ Written approval of completed works from the OT
✅ Any other relevant documents as requested by the grant officer **

• *The grant officer will be flexible regarding the requirement for a customer satisfaction certificate and grant payment
• **The grant officer should make any requirements for further documentation known at the tendering stage rather than when work is complete

8.2 - Once all documents are submitted and the local authority are satisfied all the statutory requirements are met for the funding to be approved; the district council will process the payment within 30 days.

8.3 - The agent/contractors have the right to raise concerns/complaint in regard to delays for payment to be actioned through the district council complaints process. Please reference each district council complaints process for full details on how to report concerns.