Section one - agent requirements

1.1 - Works should not commence until written grant approval is obtained.

1.2 - Agents must have full professional indemnity insurance.

1.3 - Agents should provide a clear written statement of intent to their clients detailing their service; indicating their costs and a proposed timetable of works, including arrangements for payments. Agents should make it clear to clients when they may be available to start work.

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