Appointing an agent or contractor

Some advice below when appointing an agent or contractor

• Ask your agent or contractor to give you a fixed quote for the job, rather than an estimate which can be subject to change.
  
  
• Check the price by getting at least three quotes and make sure all quote for the same amount of work.
  
  
• Be wary of any very low quotes and ask the contractor to check that everything has been included.
  
  
• Once you have selected an agent or contractor, make sure you have a clear agreement on the scope of work to be done, how much it will cost and when it will start. It’s best to have this in writing to avoid any confusion.
  
  
• Always check if VAT is included or not as this will add 20% to the total cost. The contractor must be VAT registered to charge VAT and their VAT number should appear on your quote.
  
  
• Ask your contractor if works are guaranteed or not, and if the guarantee is insurance backed in case the company stops trading.
  
  
• Check with your contractor whether the company has public liability insurance cover. They may also hold additional insurance to protect your home from damages. Ask to see a copy of the insurances they hold.
  
  
• If the work is being funded by a grant from the council, make sure your contractor is aware of the professional services guidance.