Priority services register

Many utility companies have a Priority Services Register, which eligible customers can join to access extra assistance, particularly during a supply emergency. You can register on each utilities’ Priority Services Register if you are;

• Of pensionable age
• Have other specific needs such as sight loss, hearing loss or a mental health condition
• Chronically sick
• Registered disabled
• Are pregnant or having children under 5
• Have extra communication needs

If you are eligible, you will need to contact each of your utility suppliers separately e.g electric, gas and water to join their Priority Services Register.

Contact your utility providers or look at their website to find out more.

• Getting extra help with the Priority Services Register from the Office of Gas and Electricity Markets (Ofgem)
• Priority Services information from The Water Services Regulation Authority (Ofwat)