Adult Social Care invoices
Invoices have now been issued following a short delay, and associated direct debit collection dates will be adjusted accordingly. There is no need to contact us at this time.
Quality Assurance
In this section
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1Introduction
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2About this policy
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3Who this policy applies to
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4Legal context
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5Respecting the rights of people using GSL services
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6Referral
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7Matching people with appropriate carers
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8Making an arrangement
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9Emergency arrangements
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10Supporting and monitoring the quality of arrangements
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11Risk management in arrangements
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12Missing person (Herbert protocol)
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13End of life care
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14Moving between GSL arrangements
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15Notice periods for ending a GSL arrangement
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16Charges
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17Out of County arrangements
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18Carer assessment
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19Approval and the GSL Approved Panel
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20Agreements
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21Training and support for approved carers
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22Monitoring approval status
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23Withdrawal of approval status
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24Funding
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25Emergency preparedness
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26Implementation
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27Quality Assurance
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28Concerns and complaints
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29Review
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30Appendix 1 - Definitions
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31Policy details
General policy provisions
27.1 The GSL Registered Manager is legally responsible for the quality and safety of GSL care.
27.2 Service quality and safety will be monitored through routine quality assurance processes.
27.3 GSL officers and carers are expected to follow whistleblowing procedures if they are concerned about the conduct or practice of any person involved in providing, monitoring or managing GSL services or about the way in which GSL operates.
27.4 People using GSL services, GSL officers and carers have the right to inform CQC of any concerns about the GSL service.
Last reviewed: