Invite to online feedback survey

If you have recently had Community Loan Equipment delivered or collected, you may receive an automated text message from Gloucestershire Equipment Loan Service (GELS) inviting you to complete an online feedback survey.

Feedback helps us understand people’s experience of our service, the impact Community Loan Equipment has across the community and how we can continue to improve. Your feedback will help us understand what is working well and where improvements can be made.

The survey includes several multiple-choice questions and an optional free-text box where you can tell us more about your experience, if you wish to.

At the end of the survey, you will also be asked whether you agree to GELS contacting you by phone if we would like to discuss your feedback in more detail. If you select “Yes”, you will be asked to provide a telephone number. We aim to contact people within seven days of receiving their survey response.

Please note that we may not contact everyone who agrees to be contacted.

Taking part in the survey is optional. Survey responses will be treated confidentially and handled in accordance with Gloucestershire County Council’s privacy policy and UK GDPR. Please avoid including personal or identifying information in the free-text box unless you consent to us using this information to follow up with you.

If you think you have received the SMS text message by mistake, or if you have any concerns about the message, please contact the GELS customer service team via email GELSCustomerServices@gloucestershire.gov.uk or by phone: 01452 520438 📧📲