SMS Text Message Updates for GELS Visits
As part of our commitment to improving customer experience, and following feedback from service users, Gloucestershire Equipment Loan Service (GELS) now provides automated SMS text message updates for scheduled equipment deliveries and collections.
What messages will I receive?
If GELS holds a valid mobile telephone number for you or your nominated representative, you will receive automated text message updates about your scheduled delivery or collection appointment.
Once a delivery or collection visit has been arranged, you will receive an automated text message confirming the date of your appointment. On the morning of your scheduled visit, you will receive a second text message providing:
- The name of the driver who will be visiting.
- An estimated two-hour arrival window.
Can I reply to the text messages?
No. This is an automated messaging service, and incoming replies are not monitored.
If you have any questions about your appointment, please contact the GELS Customer Services Team:
- Email: GELSCustomerServices@gloucestershire.gov.uk
- Telephone: 01452 520438
Important information
The estimated arrival time is generated using route-planning software and may be affected by factors such as traffic, weather conditions, or unexpected delays. If the driver's expected arrival time changes significantly, they will contact you directly to let you know.
Privacy Information
To provide appointment notifications, GELS uses the mobile telephone number that has been provided by the service user or their nominated representative. Mobile numbers are used solely for the purpose of communicating information about scheduled deliveries and collections. For more information about how Gloucestershire County Council collects, uses and protects personal information, please see our Privacy Notice.
Share your feedback
We welcome feedback about our service. If you would like to tell us about your experience following a delivery or collection…
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