Skip to content
GCC Home page
    • Education and learning
    • Highways
    • Recycling
    • Births, marriages, deaths and civil parnerships
    • Planning and environment
    • Libraries
    • Health and Social Care
    • Business, property and economy
    • Archives
    • Council and democracy
    • Transport
    • Your community
    • GlosFire
    • Trading Standards
  • News
  • Subscribe
  • Jobs
    • Customer services
    • Emergency contacts
  1. Home
  2. Health and social care
  3. Adult social care
  4. Social care policies and procedures
  5. Accessible Information Standard (AIS)
  6. Adult Social Care Accessible Information Policy
  7. Commissioned services

Commissioned services

In this section

  1. 1
    Introduction
  2. 2
    Purpose
  3. 3
    Scope
  4. 4
    Definition
  5. 5
    Legal Context
  6. 6
    Associated policies
  7. 7
    Requirement to identify information and communication needs
  8. 8
    Recording requirements
  9. 9
    Requirement for the record to have a highly visible flag or alert
  1. 10
    Requirement to include recorded data about information and/or communication needs within existing data sharing processes
  2. 11
    Requirement to meet information and/or communication needs
  3. 12
    Commissioned services
  4. 13
    Dissatisfaction/complaints
  5. 14
    Implementation
  6. 15
    Monitoring and Review
  7. 16
    Appendix 1– Exclusions
  8. 17
    Appendix 2– Definitions
  9. 18
    Policy details

12.1    Providers of commissioned services which are subject to the AIS will be made aware of the need to comply with AIS requirements and will be asked by commissioners to evidence their compliance with each of the five mandatory requirements. 

Last reviewed: 23/06/2025
Previous Requirement to meet information and/or communication needs Next Dissatisfaction/complaints

Help us improve Gloucestershire County Council

Don’t include personal or financial information like your National Insurance number or credit card details.

Is there anything wrong with this page? *
Do you want us to contact you about this?
(optional)
We only need this if you want us to contact you and we won't keep it once we've replied.

Gloucestershire County Council Logo

Contact Info

email:

customerservices@gloucestershire.gov.uk

Social media

  • Facebook @GloucestershireCountyCouncil
  • Instagram @gloucestershirecc
  • X / Twitter @GlosCC
  • YouTube @GlosCountyCouncil
  • GCC on LinkedIn
  • RSS

Navigation Links

Navigation Links

  • Our sub-sites

Navigation Links

Navigation Links

  • Privacy
  • Accessibility