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Requirement to meet information and/or communication needs

In this section

  1. 1
    Introduction
  2. 2
    Purpose
  3. 3
    Scope
  4. 4
    Definition
  5. 5
    Legal Context
  6. 6
    Associated policies
  7. 7
    Requirement to identify information and communication needs
  8. 8
    Recording requirements
  9. 9
    Requirement for the record to have a highly visible flag or alert
  1. 10
    Requirement to include recorded data about information and/or communication needs within existing data sharing processes
  2. 11
    Requirement to meet information and/or communication needs
  3. 12
    Commissioned services
  4. 13
    Dissatisfaction/complaints
  5. 14
    Implementation
  6. 15
    Monitoring and Review
  7. 16
    Appendix 1– Exclusions
  8. 17
    Appendix 2– Definitions
  9. 18
    Policy details

We are currently reviewing the Accessible Information policy.

11.1    Identified needs will be met in an appropriate way and without unreasonable delay, i.e. the individual will receive:

  • information in an alternative format which they are able to access, and

  • the support they need to communicate with staff

11.2    Individuals who require an interpreter or other communication professional will be offered a suitably skilled, experienced, appropriately qualified and screened professional. 

11.3    If the individual wishes to receive communication support from anyone other than a professional as described at paragraph 11.2, their wishes and explicit consent must be documented in their record. 

Policy published : Nov 2016

Policy reviewed : March 2020

Last reviewed:
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